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We do hope you are happy with your purchase; however if something is not right, simply visit our Contact Us and submit a request and one of our team will be happy to assist.

We are happy to offer a refund or exchange if you notify us with an image of the fault within 14 days of purchase that the item(s) purchased:

  • have a basic, serious fault that was not known at the time of purchase

  • does not do the job that you were led to believe it would do

  • does not match the sample you were shown, or

  • does not fit the description

The item(s) must be in original packaging and in an unused condition.

We are unable to offer a refund if you:

  • have chosen the incorrect size/fit; however we will happily offer you an online credit to purchase a replacement.

  • change your mind about a product. This includes when you have found a cheaper product elsewhere, has bought a gift that is unsuitable, or their circumstances have changed and they no longer require the goods

  • knew, or should have known about a fault when the goods were bought, for example as seconds. However, if a second has a fault that you were not aware of, or could not have discovered upon a reasonable inspection when the item was bought, their rights are not affected

  • are unable to prove that you purchased the item from us

  • are responsible for damaging the goods by not following the instructions, general wear and tear or misusing the product.

Customers that have purchased products through other stockists or websites will need to check with the individual store in regards to their refund policy as we can only exchange items purchased from matatwell.com.au

If you have a query in relation to our service or products, please contact us and we will get back to you as soon as possible. We will aim to respond to all inquiries within 48 hours. Once we have contacted you, we will keep you informed of the progress of your inquiry and aim to have your it resolved within 5 working days.

Further information on Refund Policies may be found on the West Australian Department of Commerce Website

https://www.commerce.wa.gov.au/consumer-protection/returns-refunds-repairs-and-replacements